Summer ********

In September 2019 I made the grave error of upgrading my Data lines using Summer SunTrading who are apparently affiliated with MTN. You are meant to get an email confirmation of the upgrade etc, which I am still waiting for. Somebody *****ed up and my bill went sky high. I contacted MTN, and they contacted Summer trading to get a copy of my contract. I asked to also get a copy but as usual nothing has arrived. After logging various calls it was apparently resolved so the calls were closed. As I did not receive any feedback or paperwork but I had to accept the call was resolved from the service consultant as how could I find out what was resolved. MTN do not even have a number for Summer Trading (they gave me one, same as Summer website, but does not exist) Once you use summer trading it is no longer MTN's problem. GO INTO a STORE to upgrade. DO not TOUCH the TELEPHONE MARKETING MTN DISASSOCIATE yourselves from these people or take responsibility for their actions This was December 2019. I am still having problems with MTN.

I still do not know what contract I am on. The bill makes no sense and every store or helpline person gives me another story.

I don’t know what voice transcript they are going to get anyway as I spoke to a male operator initially and his senior female later. Both gave me different stories so I should have smelled a rat there and then.