Summer Mobile, you give MTN a bad name

<p>In February 2017 I was contacted by someone from Summer Mobile to upgrade my contract with MTN. We discussed some options and I decided to stay on my MTNChoice200 package with no device as part of the upgrade. A courier was going to bring me some documents to sign which would seal the deal and I would in turn provide him with a copy of my ID and proof of residence.</p> <p> </p> <p>No courier arrived on the promised day.</p> <p>Another phonecall received, another date to meet a courier was made... no one pitched again.</p> <p>I called Summer Mobile, they were to investigate and get back to me.</p> <p>Since then, I have recived no communication from Summer Mobile.</p> <p> </p> <p>Since March, I have noticed that my cell phone account had doubled.</p> <p>I was being charged for a handset, which was never received and all my call costs were high.</p> <p>I called MTN on 808 and dealt with a rather rude lady who said I needed to provide a contract to prove something was amiss.</p> <p> </p> <p>I have since called them back and they told me how Summer Mobile is at fault.</p> <p>Summer Mobile upgraded me.</p> <p>Then Summer Mobile cancelled my upgrade, without any notification.</p> <p>Summer Mobile then put me on an Anytime200 package, which MTN no longer sells BTW, instead of the MyChoice200 package I was originally on.</p> <p> </p> <p>The lady at MTN said the following needs to happen:</p> <p>I need to be migrated back to my old package (MTN MyChoice200)</p> <p>I need to be refunded/credited for all of the additional costs on the Anytime package</p> <p> </p> <p>I did try and call you on your ********** number.</p> <p>But the call never connects.</p> <p>No suprises here.</p>