EN
Evette N

1 reviews | Active since Jun 2018

14 Jun 2018, 09:38

Summer Mobile ****s/ *****

Summer mobile called regarding their reason for an upgrade which i refused and asked to be emailed with the details. Later i received sms's from MTN that my order was approved and will be sent to me. Calling now, even in an emergency was a problem as the 2nd sms informed me that all local calls is withheld and only international roaming is allowed. *****! Calling MTN was useless as the 'helper' said she will investigate because its a contractor and call back but never did. No confirmation of order, who did it, 'recorded call' and zero proof that i authorized any change. This morning received another sms that my order will be delivered today! I phoned all contacts i could find and only get a sorry, but my account was altered and new phones ordered WITHOUT my consent After an hour or so calling around this morning, I personally had to get the courier service to cancel the delivery as signing for something i didn't know before i opened it would make me liable! Loss of income as i had to cancel my first 2 clients today to avoid being ****MED by SUMMER MOBILE! If anybody receives a call from SUMMER MOBILE- JUST DROP THE CALL- they commit ***** on your account! Seems like MTN doens't have control of their systems and cant help you in cases like this. Don't get caught!!!!

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Replies (1)
Digicall
Digicall's reply14 Jun 2018, 10:28
Official

Good Morning,

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly be advised that your request for cancellation has been escalated for processing.

One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
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