Summer Mobile (Part 2) - *** - Cancellation of upgrade

Item: Digicall
Rating: 1
Author: Lesinda D

Horrible..........Horrible..............Horrible

Waited 5 working days for cancellation actually 6. So MTN got back to me the lady by the name of Alicia van der Merwe responded: sent email on Thursday and said matter will be resolved by the following day and nothing has come from it. Vincent only called to say the magic word that have escalate the matter.

Don't know should I go to the media and get this company expose??? Surely they cannot go on like this.

Please advise.

Helpful (0)

Replies (4)

Digicall's replyOfficial

30 Oct 2017, 07:14

Good Day

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.

Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Digicall's reply30 Oct 2017, 07:14

Official

Good Day

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.

Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Digicall's replyOfficial

30 Oct 2017, 09:39

Good Morning,

Thank you for responding.
One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Digicall's reply30 Oct 2017, 09:39

Official

Good Morning,

Thank you for responding.
One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Lesinda D's updateReviewer Update

30 Oct 2017, 09:47

Sure thing .... to tell me that they are waiting for a reference number for my cancellation... You know what will be my greatest gift for my bday next month or even Christmas (because dealing with you - I probably not gonna have this thing resolved soon) to hear the words from you would be that Your contract has been reinstated with MTN and you can go to the shop to get your upgrade.

Lesinda D's update30 Oct 2017, 09:47

Reviewer Update

Digicall's replyOfficial

30 Oct 2017, 10:14

Good Day,

Please be advised that in order for MTN to process the cancellation request the return of the device must reflect; the device has been routed back to warehouse and the return should reflect soonest.

Regards,
Customer Service @ Summer Mobile
***

Digicall's reply30 Oct 2017, 10:14

Official

Good Day,

Please be advised that in order for MTN to process the cancellation request the return of the device must reflect; the device has been routed back to warehouse and the return should reflect soonest.

Regards,
Customer Service @ Summer Mobile
***