Summer mobile mislead

I was contacted 2 years ago by a person working for summer mobile(i was told she was an affiliate of MTN to be correct) and was told i was due to upgrade my contract.This was fine because i was actually due for one.The Upgrade went through and all was well until i noticed on my MTN app that my next upgrade is due 30months after my previous upgrade.

Upon enquiring with MTN i was told that my contract is 36months and is with summer mobile and they cannot assist me with this issue. After contacting summer mobile just over 3weeks ago they advised me that they were to listen to the call recordings to confirm whether this was a mislead.I was told that i would receive feedback in 3-5 working days. After receiving no feedback,i called summer mobile,and was told that the mislead was positive and that i need to speak to the "manager", a Mr.C Lombard. He advised me that they would not be able to cancel the contract but instead pay me out for the incorrect additional 12months added to my contract. I was told i would receive a confirmatory email saying this,and payment would be done by the 27th of september or by the 30th of september latest. Unsurprisingly this did not happen,i messaged and called the "manager" multiple times to no avail. Upon calling customer services i was told that they are currently awaiting HR regarding this issue,and that their "manager" is going to get back to me. I have been calling daily since then and kept being told the same thing, on thursday the 3rd of October i managed to speak to Mr. Lombard via one of the customer care agents who literally had to shout across the room to get his attention,he told me it should all go through by the 4th of october. Surprise surprise this didnt happen,i called again on the 7th and spoke to an agent who says she didnt understand why the "manager" has not been contacting me,and sent me an email as evidence that the mislead was positive,as i didnt have any other proof prior to this. I then received an SMS from Mr.Lombard(the first time he contacted me) saying that he will give me feedback by 1pm on the 7th of october,as expected this didnt happen. I tried to call the summer mobile customer service today and the call is not going through,I've also tried calling Mr.lombard - no answer,multiple times,and no response to messages.

I have seen multiple complaints about summer mobile on this site,and i agree with every one of them,do not deal with this ********** company,absolutely the worst customer care i have ever experienced,i have no idea why MTN are dealing with them as well but the fact that MTN cant assist even though i have an MTN contract is ridiculous and unacceptable.