MR
Mark R
1 reviews | Active since Jul 2011
05 Apr 2019, 15:26
Summer Mobile ******* Upgrades
Summer mobile sold me an upgrade that actually caused me to lose my data bundles. I asked for a cancellation of the "Upgrade" and they agreed to this.
I have in writing to provide and MTN contract that gives me:- 1. Unlimited calls 2. Uncapped Data with fair usage of 25GB and client won’t be cut on this meaning; it will throttle your line, data calls etc. 3. International calling/roaming will come as additional cost as it is being referred to out of bundle usage.
Guess what I find myself without data today and this is now impacting my busienss function. Neither Summer Mobile nor MTN honoured their written agreement and this will be taken public. Shocking service Summer Mobile.
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Digicall's replyOfficial
08 Apr 2019, 07:58Good Morning, Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.Kindly provide us with your ID or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly. Regards,Customer Service @ Summer Mobile***
Best regards,
Digicall's reply08 Apr 2019, 07:58
Official
Good Morning, Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.Kindly provide us with your ID or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly. Regards,Customer Service @ Summer Mobile***
Best regards,