jJ
janine J

1 reviews | Active since Oct 2012

23 Aug 2017, 14:53

Summer Mobile. If they call, don't use them! 4 months later contract has not been sorted out (MTN)

Summer Mobile contacted me for my MTN upgrade. When i received my 1st notification regarding my monthly minutes it was wrong. I called and asked them to change it which they did but to the incorrect contract. An email was sent by Lerato at the MTN Northgate branch with specific instruction and still they get it wrong. They then proceeded to tell me that i must call MTN and sort it out when they made the mistake. After which i did and MTN told me that only summer mobile can do this not them. The back and forth has been frustrating to say the least. Management and senior management has been emailed at summer mobile and still my changes have not been made. I am very disappointed at the service and will never use them again.

0
Replies (3)
Digicall
Digicall's reply23 Aug 2017, 15:12
Official

Good Day

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

jJ
janine J's update29 Aug 2017, 10:27
Reviewer Update
Good day Since been contacted by Summer Mobile, my contract has been changed to the incorrect option once again!!!!! Still waiting. this is getting ridiculous.
Digicall
Digicall's reply29 Aug 2017, 11:15
Official

Good Day

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***