Summer Mobile an utter ****!!!

I did a telephonic upgrade with Summer Mobile in March 2019. I cancelled the upgrade a few days later after realising it was a 3 year contract (I was not told this). I never received the handset due to the cancellation but every month I was being charged for the upgrade. I have been going back and forth between Summer Mobile and MTN since then. MTN eventually suggested I cancel my debit order and pay my original contract amount in cash every month which I have been doing. EVERY month I get told I am underpaying my account and my account gets suspended. EVERY month I have to call MTN to reactivate my account. This matter has been escalated countless times since March. SEVEN MONTHS HAVE GONE BY AND NO ONE CAN SORT THIS PROBLEM OUT!!!!

My original contract has now expired so I should only be paying for my mobile data and minutes but no one can tell me what that amount is because my account is such a mess.

I AM ABSOLUTELY SICK TO DEATH OF DEALING WITH BOTH MTN AND SUMMER MOBILE!!!! I am now being threatened with legal action for my outstanding amount (where in fact I am owed money due to the first few months of over paying). With all these frustrations I asked MTN to just cancel my contract and they said they can only do that once the issue is resolved!! HOW AND WHEN WILL THIS ISSUE GET RESOLVED IF FOR THE PAST 7 MONTHS NO ONE HAS BEEN ABLE TO FIX THIS?!?!?!!? On top of this nightmare that is not my fault where I am the ONLY one trying to do anything about this - I can only imagine the effect this has on my credit rating!!!!

Two utterly useless companies and help centers - stay away from them!