SUMMER MOBILE

To Whom this may concern,

I was contacted by a gentleman wrt to upgrading my contract. When he called, he did not mention anything about being from Summer Mobile but said he was calling from MTN, I therefore felt comfortable to continue with the conversation as I have been a customer of MTN for the past 2 years. He convinced me to upgrade and offered me a pocket router with an additional 500 MB of data per month. When I received the cell phone, there was no sim card sent for the router. I was informed by MTN that this deal does not include any additional data and that expense is for my own pocket. After making numerous calls, I found out that this deal was sold to me by SUMMER MOBILE. I then queried it with them and spoke to Mohammed Khan. He took all my info and even called me back to get more information and never came back to me since then. I had to make another call to SUMMER MOBILE and spoke to KATE. She informed me that Mohammed could not help me and she will take this up and provide feedback. She did call me back to tell me she listened to the recording and has referred this to the necessary and she will advise in a day or two. I never received any feedback as promised and called back to Summer Mobile. Kate was not available. Luciano called me back and said that Kate is off and she is busy with the query and they are waiting for the service provider to give them feedback and they will contact me in a day or two. So its 12 days and about 9 calls later and no one has given me any feedback. As we speak I am holding on for 28 minutes for Summer Mobile Customer care and no one is answering. It is extremely disappointing to think that a company a big as MTN would make use of companies such as Summer Mobile who has no interest in the customer but in them self. Seeing that the conversation is recorded and the product was sold to me included false information, I will be contacting MTN to get a copy of the recording to take this up further.