1 reviews | Active since May 2016

13 Jul 2017, 14:25

Summer Connect / Mobile **********

<p>I received a call from Summer connect to upgrade my MTN contract and to my utter regret I agreed to a 24 months contract.</p> <p>The guy says to me that it would take approximately 2 weeks to deliver the phone, whereby I would receive a contract to sign and once MTN receives same then my contract would be upgraded.</p> <p>Earlier this week I receive an sms from mtn saying that my contract was upgraded to 2020! and still I didn't sign any contract. </p> <p>Now comes to part that irritated me, trying to get hold of summer connect was basiclly impossible. After maybe 10 tries and holding onto the line for 20 minutes, Vincent phones me back to say well there is nothing he can do about it, it is what it is and the only option is to cancel the contract, but it will take 3 working days to do that. They can phone me and set up a "contract" in 30minutes but they need 3 days to cancel it??</p> <p> </p> <p>MTN, you are dragging your name through the mud being associated with this lot!! I feel like making a case of ***** agains this company as they did this on my name without my permission.</p>

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Replies (1)
Digicall
Digicall's reply13 Jul 2017, 14:46
Official

Good Day

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
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