Sub par service

A claim was logged with my insurance company on the 4 April 2023 after having experienced damaged on property on 3 April 2023 causes by a severe storm. Digicall was assigned my case to be the assessor. They inturn assigned one of their companies to come do an assessment on the electrical damage incurred, an appointment was made and this was not kept by them, 2 hours after the scheduled appointment they phoned with excuses as to why they couldn't come. Then there was a structural engineer assigned to come and look at the structural damage, he phoned me on a 26 of April to make a booking for the same day but I was not available for that day, I asked him to rather make it for the 28 April, he said he wasn't available but someone from his company would phone me and make.an appointment - I'm still waiting for this to happen. I then received a call on 2 May for an electrician to do an inspection, he was the only person to stick to his appointment. I then queried with my insurance what the progress is with regards to my claim, then sent me a message from digicall call that said the repairs had been done to my property on the 28 April and that I wasn't available to sign off the documentation, thus is untrue as no repairs have been authorised or completed, I have informed my insurance of this, I have also informed my insurance that I will not take calls from digicall due to their complete sub par service and blatent lies, I don't know how they can still.be contracted to the various insurance companies with this work ethic, I have also emailed a person by the name of Daniel Michael at digicall informing him that I will not take calls from them, I also told them this verbally on the phone when they called me 4th May 2023, it is now sitting at over 5 weeks and am still awaiting for the assessor to complete a proper assessment of the damages