stuggeling for payment from insurance

I was in an accident on the 25 Jan 2016, but unfortunately I do not have insurance <br> The person I bump into skipped the stop sigh, she is working for Telkom.<br> We exchanged information and I lodged a claim with Digi call recoveries for fix my car. Digi call is the middle man for Telkom and working with Hollard insurance <br> I am so angry because every time I call the person dealing with my case keeps interrupting me when I try to ask questions, she is rude and *********** to assist clients<br> According to the insurance they do not pay out the full quotation as there was still n change for me to avoid the accident. I CAN Not believe that Telkom is using this Digi Call <br> To help them deal with clients the people is playing with my lives I need my car fixed and I do not know what to do.<br> TELKOM must get a new outsource company to give their clients the best service.<br> <br> They keep saying they are waiting for things from the insurance witch is Hollard so i do not know is the Problem with Digi call or is the problem with Hollard. But i know the service is up to no good and the agents on the other side is as rude as hell.<br> Telkom should get a different middleman that can assist clients in an