Still waiting on the contract call so I can take this matter further

Good day Tamron Trust you are well

Please can you send me the copy of the recorded contract I did with you on the 15th May 2023 for contact number ***.. MTN please

Because since the 12th of June until today I have been back and forth with MTN sending emails, calling and got so many reference numbers and still my query is not resolved

I did not receive the data on this number as per the contract you sold to me via phone and when I called your offices and spoke to Beulah she said there is nothing you can do I have to go back to MTN and fight it out with them So NOW I been do the run around the calling the inconvenience and to top it off the debit order went off and yet I was given the incorrect data

You said I will receive 10G day time and 20G promotional Data that means 30G data for day and 30G night time for the full 24 months and this is not what I received on the 12th June and now again 12th July and for this reason I want this contact to take it to the ombudsman as Noone is interested to assist me and even if I stop the debit order the my name will appear on ITC and that is all so Unnecessary

So please can you email me the contact to enable me to take this matter further

Kind Regards Melanie Heradien

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