Spear yourself the frustration - disgraceful service

<p>I received a call for iSmart call center and spoke to Ms. Janson REF: ********** agreeing to taking out a contract with iSmart ( Vodacom) I received my device on 24/05/17,</p> <p>Within 4 days on 29/05/2016 I called Customer Care ********** logging a fault on the devise that it was not charging, I was told that the device will be collected and they will contact me with response.<br />As you can see attached the device was in perfect condition packed ready for them to collect on 29/05/2016.<br />On the 1st of Jun 2017 I called customer care again wanting to find out when the device will be collected reply from them was they will follow-up and get back to me, this did not happen<br />I called again on 06/06/2017 to confirm collection and by 12h00 that afternoon my device was collected<br />By Monday 12/06/2017 I again contacted customer care to find out what was the outcome and when ill have a new device, again response was they will follow-up and get back to me, this again has not yet happened.<br />Again on Monday 19/06/2017 I contacted customer care to find out what was the outcome and when ill have a new device, again response was they will follow-up and get back to me, this again has not yet happened.<br />Today is Tuesday 20/06/2017 I have not yet had any response from iSmart, originally I got this contract and device for my daughter to use at school as they upload there text books on the device, my daughter’s exams finished today, she had to study without notes or textbooks.<br />The experience I have had with iSmart was super unacceptable as this is costing me money and one gets no after sales service. Therefore please take this as my final notice to cancel the contract I will go somewhere where I can get what I request and pay for.</p>