Smart Mobile ********** deal

Hi, my name is Kelvin Chinga, my mobile number is ********** 878 and my ID number is ********** 286082.

I was offered a tablet contract over the phone by Smart Mobile in 2014 or there about and when I received the package I realized that the tablet was totally different from what was described over the phone conversation.

I phoned Smart Mobile immediately and they advised me to return the mobile using the same courier company which they again organized for a pick up. The courier company picked the tablet from me a day or two after the initial delivery and Smart Mobile confirmed the return of the mobile phone through one of their agents.

To my surprise, they never bothered to offer me any alternative after I returned the mobile phone but they started deducting my account amounts amounting to R400 plus and a few months after my counselling the debit order after I had returned the tablet, I received a call from a credit company demanding that I settle the outstanding.

I phoned Smart Mobile and they accepted that they will rectify the error and call me but never did. I kept calling and wasting my airtime as every time they promised the same thing. The credit company stop calling me but now after almost 3 years, they again called me with the same nonsense through a credit company called Credit Worx with a Ref: ********** 5. They are now advising me to send them an affidavit from the police. How would that assist?

How do I pay for what I never used at all and for which they accepted my returning back due to their conniving telephonic deal? What contract is there when they had taken back their item without any replacement?

I would like Smart Mobile to rectify this nonsense as it is affecting me and I would like to know what else I must do.

Thank you,

Kelvin Chinga