JH
Jillian H
1 reviews | Active since Mar 2009
11 Mar 2016, 18:43
SIM SWOP 72HRS
I received my sim card last week Thursday and my incorrect account was debited R139.00. I called the customer care line on Tuesday for assistance. I was told my sim card would be active within 24hrs.tO DATE I AM NOT ABLE TO USE MY SIM CARD - NOT CONNECTED, 72 hrs later. My debits go through without any hassle on a monthly basis but why am I struggling to get my sim activated within 24 hours. REALLY BAD SERVICE and if this is what I'm paying for then CANCELL my contract! I would wonder if all my airtime is still available that I have not used.
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Digicall's replyOfficial
12 Mar 2016, 11:57Hello admin,
Thank you for bringing this to our attention. I'm sorry that you feel that you want to cancel your contract.
After investigation, I found that an agent entered the incorrect information which led to the delay. We have since fixed the error.
As discussed telephonically, I can confirm that your sim swap has already been initiated and is currently being processed. Please note that sim swaps take between 24 and 48 hours to process.
If you have any further questions or concerns, I am happy to address them when I speak to you on Monday and if there is anything else we can do for you, please feel free to reach out to our Customer Services department on ***.
Regards,
Meagan
iSmart Team
Thank you for bringing this to our attention. I'm sorry that you feel that you want to cancel your contract.
After investigation, I found that an agent entered the incorrect information which led to the delay. We have since fixed the error.
As discussed telephonically, I can confirm that your sim swap has already been initiated and is currently being processed. Please note that sim swaps take between 24 and 48 hours to process.
If you have any further questions or concerns, I am happy to address them when I speak to you on Monday and if there is anything else we can do for you, please feel free to reach out to our Customer Services department on ***.
Regards,
Meagan
iSmart Team
Best regards,
Digicall's reply12 Mar 2016, 11:57
Official
Hello admin,
Thank you for bringing this to our attention. I'm sorry that you feel that you want to cancel your contract.
After investigation, I found that an agent entered the incorrect information which led to the delay. We have since fixed the error.
As discussed telephonically, I can confirm that your sim swap has already been initiated and is currently being processed. Please note that sim swaps take between 24 and 48 hours to process.
If you have any further questions or concerns, I am happy to address them when I speak to you on Monday and if there is anything else we can do for you, please feel free to reach out to our Customer Services department on ***.
Regards,
Meagan
iSmart Team
Thank you for bringing this to our attention. I'm sorry that you feel that you want to cancel your contract.
After investigation, I found that an agent entered the incorrect information which led to the delay. We have since fixed the error.
As discussed telephonically, I can confirm that your sim swap has already been initiated and is currently being processed. Please note that sim swaps take between 24 and 48 hours to process.
If you have any further questions or concerns, I am happy to address them when I speak to you on Monday and if there is anything else we can do for you, please feel free to reach out to our Customer Services department on ***.
Regards,
Meagan
iSmart Team
Best regards,