RvdW
Rudie van der Westhuizen

1 reviews | Active since Apr 2019

02 Apr 2019, 06:38

Sigma keeps on harassing

Good day

After numerous emails and talking to numerous of your call center people. After explaining continuously that you cannot speak to my wife. You carry on phoning. Why is it so difficult to understand! She went for a standard thyroid surgery that went horribly wrong. Her heart stopped for 7 – 10 minutes. She was in ICU and High Care for 2 weeks. Oxygen stopped to her brain. She suffered severe brain damage. (Post Anoxic Encephalopathy) Because of that she finds it difficult to speak. She currently receives rehab She has been boarded by her employer. No income! I, her husband is under debt review as well. She has no Assets, does not receive an income and is medically unfit. We are not married in community of property She was under debt review, some unknown reason the debt Councillor removed all policies from her accounts with the proposal. Which I only find out recently. (Cannot believe that this isn’t against the law) I still have to pay for her medical aid and medication monthly. (she cannot be without) We have an 8-year-old daughter. I must pawn, sell stuff monthly for us to survive There is a case of medical negligence being investigated. I have sent Dr letters, letters from her attorney etc.… She cannot pay anything, with my salary we hardly survive. I am at the end of my rope here THIS IS NOT SOMETHING ANYBODY ASKS FOR!

0
Replies (6)
Digicall
Digicall's reply02 Apr 2019, 08:48
Official
Good Morning,

Kindly note that I am in receipt of your communication.
Firstly please accept my apologies for any inconvenince caused.
I am forwarding this to the relevant Manager in order that they can assist you as a matter of urgency.
Coudl you kindly provide me with a contact number and/or a referene number in order that I can locate this account?
Could you also kindly send any future communication to *** as someone will be able to contact you directly.

Kind Regards
M Karim
Quality Assurance Manager


Best regards,

Digicall
Digicall's reply02 Apr 2019, 08:50
Official

Apologies for the spelling errors just noticed.

Best regards,

Digicall
Digicall's reply02 Apr 2019, 09:00
Official

Good morning Sir,

Please note that your communication is already with the relevant department as I see that you sent the details to our QA mailbox as well, along with your contact telephone number.

I have personally spoken to someone in the department and they will be contact with you today. Unfortunately I cannot give you a time at this point.


Kind Regards
M Karim
Quality Assurance Manager 

Best regards,

RvdW
Rudie van der Westhuizen's update08 Apr 2019, 06:04
Reviewer Update
No resolution yet. Keep insisting to talk to my wife, she suffered brain damage and her speech and voice was affected! Apparently this does not matter
RvdW
Rudie van der Westhuizen's update08 Apr 2019, 07:46
Reviewer Update
Sigma had this new technique now. They call you, when you answer they drop the call in your ear. Happened to me an my wife now several times
Digicall
Digicall's reply08 Apr 2019, 08:34
Official
Good Morning Sir,

Firstly once again please accept my apologies for the inconvenience caused.
The department had not been able to reach you.

Thank you for taking my call this morning. I have referred once again to the relevant department and they will contact you within the next 5 minutes.

I am confident that they will assist you and guide you in the right direction.

Kind Regards
M Karim
Quality Assurance Manager



Best regards,