RUDE CUSTOMER SERVICE

<p>Last week I received a call from iSmart telling me that I was due for an upgrade. A telephone application was done and I was asked for my Human Resources Contact person numbers which I gave. At no time during this conversation was i told that I have to get a letter from my employer confirming my employment.</p> <p>To my amazement today I received an SMS saying that iSmart was unable to confirm my employment and could I call them back.</p> <p> </p> <p>On calling back around 14h07 I spoke to a lady who told me that I had to get a letter from my employer and send it to her. I wanted to ask her what number did they have on the system so that I could give her an alternative number, just in case people were on lunch when they called. She didnt want to hear any of that and emphasized that I should obtain a letter from my employer to prove my employment and telling me that this is the procedure that is used now. When i asked her why I was never told this from the onset she was just so rude and didnt want to hear whatever my argument was.</p> <p>I dont think I deserved such an attitude from a Call Centre Agent. You cant chop and change rules as you wish. If this was company policy, why was I not informed from the word go that I need to obtain my own confirmation letter instead of wasting my time like that just because they can ?</p> <p> </p> <p>I must reiterate that this is not the first time the iSmart Agents have been rude to me, most of them are are a bunch of rude, uncultured and uncouth airheads who dont know heck about customer service !</p> <p> </p>