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aA
aurozelle A

1 reviews | Active since Jan 2015

09 Mar 2018, 09:57

ROTTEN PHONE AND SERVICE

good day

over a couple moths ago I bought a K LITE smart tab from this company the tab's screen just went blank on me..i however returned it for repair as there is no repair shop around Gauteng with K LITE parts, I received it back and two weeks down the line it does the exact same thing. I call them back they said they would sent it for repairs and all of which they did... now I get a quote of R1200 for "physical damage" the DAMN thing was not physically damaged ****it I gave it with a blank screen to courier guy....... I don't want this **** as I am F2### paying for what I don't even have

either you replace or I STOP PAYING

0
Replies (6)
Digicall
Digicall's reply09 Mar 2018, 10:18
Official

Hi Aurozelle,

Thank you for your time.

I will follow up with our suppliers regarding your device as per our conversation in order to confirm what the outcome was, and revert feedback to you.

Kind Regards,

Sabi

Customer Service Representative

Digicall
Digicall's reply09 Mar 2018, 11:06
Official

Hi Aurozelle,

Thank you again for your time and patience in allowing me to investigate the above query for you.

As per our Supplier there is no physical damage found on your device LCD/screen, and the SMS received must have been sent to you in error. You will be contacted by our couriers as discussed once device has been dispatched from the repairs.

Have a great day further.

Kind Regards,

Sabi

Customer Service Representative

aA
aurozelle A's update09 Mar 2018, 13:30
Reviewer Update
good day Sabi just got off the phone now with your repair centre it is indeed R1200 physical damage so with regards to this i will no longer be paying for this account as you guys can keep your tablet which has been faulty from day one although i am a good customer i dont need to be treated like this thank you
Digicall
Digicall's reply09 Mar 2018, 14:24
Official

Hi Aurozelle,

Thank you for your time and for the above.

As per our discussion, the suppliers did re-check and confirmed that the only physical damage found on your handset is only for the sim reader, which you also confirmed over the phone that you are aware of.

You will need to make arrangements with the suppliers for the quote sent to you on the physical damage.

Kind Regards,

Sabi

Customer Service Representative

aA
aurozelle A's update12 Mar 2018, 06:12
Reviewer Update
good day Sabi please do me a favour and keep your faulty goods, as i said this was not my fault i refuse to pay for damage and now refuse to pay for something i cannot benefit of please be aware that no payment will be received by me on this account... my laywer will be in contact thank you
Digicall
Digicall's reply12 Mar 2018, 11:54
Official

Hi Aurozelle,

Thank you again for your time.

Please kindly contact our Customer Service on ***, or email us on *** should you have any further queries as discussed.

Kind Regards,

Sabi

Customer Service Representative