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Pauline L

1 reviews | Active since Dec 2015

20 Nov 2019, 18:35

Request for contract cancellation not logged

A week after ordering a Samsung A30 from summer mobile, I called them to request a cancellation of the order. I spoke to a lady called Noma Moko on the 15th of August. She said they still have to log the cancellation and that she will inform me with an update. She did not call. Ok called again on the 21 and 29 August, I was told the same story. I did not collect the phone from the Courier company as I had already informed summer mobile that I would like to cancel. It has been almost 3 months and I am now paying for a phone that I'm not in possession of. I have contacted mtn as my service provider and they say they are unable to assist. Please assist with cancelling this contract ASAP.

0
Replies (7)
Digicall
Digicall's reply22 Nov 2019, 08:01
Official
Dear Client,
  
Thank you for bringing this matter to our attention. We will investigate and provide feedback once the matter has been resolved. 
 
Kindly provide us with your contact number or MTN account number in order for us to assist.

Regards
Tarryn Adams
Customer Service Representative
PL
Pauline L's update22 Nov 2019, 10:24
Reviewer Update
***
Digicall
Digicall's reply22 Nov 2019, 15:00
Official
Good day

Kindly contact us on *** as we unable to view number provided.

Sorry for any inconvenience caused.
PL
Pauline L's update22 Nov 2019, 15:31
Reviewer Update
  1. It's ***
PL
Pauline L's update25 Nov 2019, 11:23
Reviewer Update
On 22 November at 15:31 I responded privately with my contact number surely visible to you this time. I am awaiting your response
Digicall
Digicall's reply25 Nov 2019, 11:42
Official
Good day Pauline,

Thanks for your response and apologies for the inconvenience caused.

Kindly note that in order for me to assist you efficiently i require the below.

MTN Account Number>
MTN Contact MSISDN>
Full Name and Surname>
ID Number>

Please send it through to our WhatsApp line ***
PL
Pauline L's update27 Nov 2019, 17:42
Reviewer Update
Good afternoon

Please note I am unable to view the WhatsApp number you have provided for me to send my details to.

On 22 November you requested my contact number. Which you have not used to contact me. I see you have responded by asking for mtn account number, names and ID number. You are now asking me to forward these though your WhatsApp for you to be able to assist efficiently. Now my question is, did it take you 3 days to figure out that you would require this information to be able to assist, or is it some form of delay tactic so your company can continue to Debit my account.

My other question is how much longer will it take for your company to resolve this matter as it has created a great inconvenience.