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Sarah E
1 reviews | Active since Oct 2015
14 Sept 2016, 09:34
Refund
<p>Ismart has been tracking my bank account to check for payment, everytime they track my Account i pay R150 bank fee, I spoke to ABSA bank head office and they said that the Company tracking money in my bank should refund me because i have a contract stating that the debit order should be on the 1st off every month and that the Company should not track payment as the debit order is set up for the 1st off every month, they asked me to send the necessary proof to them for my refund and i have done that via email. since i have emailed it almost two weeks ago i am the one phoning them to find out about my refunds and they keep apologizing saying they will get someone to phone me back, nobody contacted me so far regarding my refund, I want my money refunded as it is Ismart fault no more excuses</p>
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Replies (3)
Digicall's replyOfficial
14 Sept 2016, 13:38Good day Sarah
Thank you for bringing the above to my attention. I do apologize for the inconvenience this matter has caused you.
As per the contractual agreement you have agreed to the tracking functionality of the NAEDO platform.
As dliscussed telephonically i will look through the cost and bank statement and investigate each admin cost. Feedback will be provided during the course of the day.
Kind Regards
Marriana Bosch
Customer Service Manager
Best regards,
Digicall's reply14 Sept 2016, 13:38
Official
Good day Sarah
Thank you for bringing the above to my attention. I do apologize for the inconvenience this matter has caused you.
As per the contractual agreement you have agreed to the tracking functionality of the NAEDO platform.
As dliscussed telephonically i will look through the cost and bank statement and investigate each admin cost. Feedback will be provided during the course of the day.
Kind Regards
Marriana Bosch
Customer Service Manager
Best regards,
Digicall's replyOfficial
15 Sept 2016, 20:03Good day Sarah
i have tried reaching out to you via telephone without success. I will send you an email and you can advise me with a suitable time or alternative contact
Kind Regards
Marriana Bosch
Customer Service Manager
Best regards,
Digicall's reply15 Sept 2016, 20:03
Official
Good day Sarah
i have tried reaching out to you via telephone without success. I will send you an email and you can advise me with a suitable time or alternative contact
Kind Regards
Marriana Bosch
Customer Service Manager
Best regards,
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Sarah E's updateReviewer Update
16 Sept 2016, 07:15Good Day Marriana
You can contact me anytime from 8
Thank you
Sarah
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Sarah E's update16 Sept 2016, 07:15
Reviewer Update
Good Day Marriana
You can contact me anytime from 8
Thank you
Sarah