Putrid service
<p>I lost me phone in Pick and Pay on the 16/042016. I informed the insurance company FSP and they have been trying to assist me. Ismart is not willing to assist because the simcard was not in the phone. i explained that I have given the card to my daugher to use in her tablet and i just needed a ITC number so that i can get the phone back.</p> <p>up untill day they have been unhelpful, they dont call you back to tell you what the progress is and the consultants dont know what is happening half the time. one of the manager was going to call me to assist and its also a month later and nothings happening. my account with them is paid up to date and i dont understand what why the card had to be in the phone. i would not advise anybody to do business with them as there customer service are putrid.</p>
Good day Shurzell,
Apologies for the inconvenience you have experienced with regards to the blacklisting of your handset.
Unfortunately due to the network process we are unable to blacklist the handset if the contract sim card was not in the handset when lost. As agreed you will check in at a Vodacom store to see if they are able to assist you with the blacklisting.
I will give you a call back by tomorrow morning for the latest as per your request to confirm if you have been sorted.
Kind regards
Marriana Bosch
Customer Service Manager
Best regards,
Good day Shurzell,
Apologies for the inconvenience you have experienced with regards to the blacklisting of your handset.
Unfortunately due to the network process we are unable to blacklist the handset if the contract sim card was not in the handset when lost. As agreed you will check in at a Vodacom store to see if they are able to assist you with the blacklisting.
I will give you a call back by tomorrow morning for the latest as per your request to confirm if you have been sorted.
Kind regards
Marriana Bosch
Customer Service Manager
Best regards,