Poor service from this company

<p>They assist mtn with upgrades. They call you up and upgrade you very quickly but then everything stops. You dont receive your new handset, no one calls you to explain why you have not received the handset. I called them and was put on hold for 20 mins, eventually when i got to speak to a real person i was told that the handset was returned to Joburg. I live in Cape Town. Why would they send it to Joburg?</p> <p>Pathetic service and i hope people who read this would learn from my mistake and rather go to the nearest MTN branch.</p>