Poor service delivery

I register a claim C0.............352 with Nedbank Insurance on the 8 March for my swimming pool loosing water, It took 15days for an assessor Das Nelspruit from Digicall to come to my house. When i registered the claim my swimming pool was almost full, however, DAS Nelspruit appointed by Digicall came to my house on 23 March (15days) later, and i had lost three quarters of the water from my swimming, there was no urgency for the Assessor to come to my house and the assessor rejected the claim without an object assessment as he kept on asking me unnecessary question which gave me a clear indication that his mandate was to reject the claim. Nedbank insurance called me informing that the claim was reject based on the crack however there was no objective evidence from the assessor that the swimming pool was not leaking from the pipes

Is Digicall going to pay for the water bill because they took 15days to attend to my claim resulting in the swimming pool losing water everyday from the date of my claim and the date of the visit include the report date. If the mandate is to reject claims, why the then take 15days to attend to the claim