BM
Boitumelo M
1 reviews | Active since Aug 2015
13 Nov 2019, 13:55
Poor Service
Good Day
Since I wrote on the 26/10/2019 my last request that I haven't received my allocation its now the 13/11/2019 and all the call I'm getting from ismart its about my account and not about my allocation,im suppose to pay for the services I did not receive last month and its every month last month no allocation if its not the sim card not ricad its something else like I'm added on the manual allocation or I need to call Cell C.The service I would not recommend
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Digicall's replyOfficial
20 Nov 2019, 12:07 Good day Boitumelo
Please accept our apology for the inconvenience caused, it is correct what Leticia said regarding the allocations being between 1st-6th due to having to do them manually,
unfortunately, we cannot predict early migration, so that's why we do allocate you manually if it does happen before the contract ends,
Kind regards
Ismart
Please accept our apology for the inconvenience caused, it is correct what Leticia said regarding the allocations being between 1st-6th due to having to do them manually,
unfortunately, we cannot predict early migration, so that's why we do allocate you manually if it does happen before the contract ends,
Kind regards
Ismart
Digicall's reply20 Nov 2019, 12:07
Official
Good day Boitumelo
Please accept our apology for the inconvenience caused, it is correct what Leticia said regarding the allocations being between 1st-6th due to having to do them manually,
unfortunately, we cannot predict early migration, so that's why we do allocate you manually if it does happen before the contract ends,
Kind regards
Ismart
Please accept our apology for the inconvenience caused, it is correct what Leticia said regarding the allocations being between 1st-6th due to having to do them manually,
unfortunately, we cannot predict early migration, so that's why we do allocate you manually if it does happen before the contract ends,
Kind regards
Ismart