Poor Service

<p>Good day. after i had an agreement with ismart that they should deduct so i can get my phone back, and they also said that once they deduct my account will be removed from the lawyers, only to fin out that has nver happened. my account is still with the lawyers. they delivered the phone but changed the phone to a Huawei y625 on my approval as they said they no longer have the blckberry z3 on stock, now what puzzles me is that when they change the phone the package and payments should change also, i can not be paying for a BB Z3 wheres i am using a Huawei, that is just not fair and its out of the question, its not something that should be argued, Mariana said she will get back to me on the feedback and that as before the 15 Of May, kindly rectify on what to do as i wil not pay for a phone that i am not using, they cant provide the BBZ3 and that is not my problem now that they changed the phone they should also change the package and everything. Please help, the phon is even freezing non stop, i dont kno whether they gave me a new phone or a second hand phone.</p>