RM
Refilwe M
1 reviews | Active since Nov 2019
27 Nov 2019, 11:39
Poor poor service!!!
I have been requesting for a settlement letter and banking details for the past month, the call center agents keep telling to make payment arrangements, all i want is a letter confirming the balance of this account and banking details where i can pay. i do not want a debit order which they keep insisting on, this is by far the worst service i have received this year. customer service at this company is horrific.
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Digicall's replyOfficial
27 Nov 2019, 14:16Good day Refilwe
Thank you for bringing this incident to our attention, I will address it with the agent's Managers,
As per our telephonic conversation, I have sent you an email with all the information you requested, I will respond to you on email to confirm account update and closure with a paid-up letter attached.
Hope this puts your mind at ease,
Kind regards
Ismart
Thank you for bringing this incident to our attention, I will address it with the agent's Managers,
As per our telephonic conversation, I have sent you an email with all the information you requested, I will respond to you on email to confirm account update and closure with a paid-up letter attached.
Hope this puts your mind at ease,
Kind regards
Ismart
Digicall's reply27 Nov 2019, 14:16
Official
Good day Refilwe
Thank you for bringing this incident to our attention, I will address it with the agent's Managers,
As per our telephonic conversation, I have sent you an email with all the information you requested, I will respond to you on email to confirm account update and closure with a paid-up letter attached.
Hope this puts your mind at ease,
Kind regards
Ismart
Thank you for bringing this incident to our attention, I will address it with the agent's Managers,
As per our telephonic conversation, I have sent you an email with all the information you requested, I will respond to you on email to confirm account update and closure with a paid-up letter attached.
Hope this puts your mind at ease,
Kind regards
Ismart