Poor feedback and service

Caronise Matsen contacted me 26-Oct for a third party claim which was submitted 11-Oct (accident date 22-Sep). Submitted claim docs 27-Oct, assessor was appointed 15-Nov, he confirmed the report was submitted 16-Nov. Feedback regarding claim requested from Caronise 22-Nov and again 27-Nov - zero response. This claim has been dragged out for going on to 7 weeks now - absolutely appalling service