POOR CUSTOMER SERVICE!!!!

<p>in 2014 i took out a contract after i was mislead , was told it was a tablet got the pagkage and it was a hauywii smart phone, received the phone and waited months for them to fix the matter (received a phone, with a sim that has no signal not working at all). each time i phoned in to report my problem their consultants were rude and hung the phone up on me so i decide too dispute my payments since no one came back to me trying to assist me, when i reverse the payments they was in a hurry to phoned me. demanding me to pay without fixing the matter. later i was feeling so useless since im the one who kept on phoning hem to fix the matter. later they decided to deduct 4 payments without my permission and it made me furious. i went back to the bank disputed it and they were in a hurry to phone me back after months of months of struggling for them to fix that im using a phone without any signal thats not working at all. i phoned in once again and talked to a girl named melissa lewis, she was very helpful and saw that i phoned numeriously regarding my contract thats not working and she brought it to the managers sight/attention and they saw that it was a mistake on their side so they renewed my contract giving/signig me a new contract thats 18months and not a 24month contract at all. everything went smooth and as accordingly to the contract until 1month i had little funds in my account i phone to make payments arrangements , arangmements were made and i payed it off, got in to that again a few months later so i phoned in again to make arrangments otherwise they will deduct twice payments and i cant affort it, so i talked to and african guy once again, this guy told me that my account is in arrears of a few thousands the more i explaint to him that my contract were renewed and im only phoning in to make payment arrangement of the previous month the more he insisted that im in arears and that he is going to phone me back regarding the matter and never did, dedit orders did stop and evrything went back to the old contract i could see on my statements cuase they were suppose to deduct 300 n month and suddently payments went back to 289 which were on my previous contract that were cancled and renewed, he never phoned me back a year later i got a phone call from lawyers saing that they handed me over, i explaint my case to the lawyer and he handed the case back to them now crediters in hanseling me for 4000 which i am not goin to pay because they never got back to me to resolve the matter. each time i phone them i have to hang on the line which my airtime rans out all the time and they never pones me back at all. i dont know what to do anymore i think they want to **** me again i dont want to fall for it again. i need help regarding this matter. i got prove of my contract.</p>