Poor communication and service!

Received absolutely useless service to clients! Consultants are extremely delayed in communication over the phone. After making +- 10 calls to them about the geyser which a contractor installed upon their request. They failed to sort the issue, instead made the situation worse by sending incorrect information to the manufacturer which delayed the process even further. And whenever you call they can’t help because their systems are down and they also will never call you. It’s 5 days without a geyser and nothing is been done instead all contractors in this triangle including the insurance itself is just trying to blame each other for the mishap!