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Arno T

1 reviews | Active since Jan 2018

17 Jan 2018, 14:07

Paying for equipment not recieved

I have done an Mtn upgrade through summer mobile. I selected a package where i get a Huawei P10 and a 7inch tablet. The p10 was delivered but no tablet. This was in November 2017 . I have phoned them about 5 times and they all say they will escalate but i have recieved no Joy.

Any help would be appreciated

0
Replies (5)
Digicall
Digicall's reply23 Jan 2018, 12:12
Official

Good Day

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Digicall
Digicall's reply23 Jan 2018, 12:24
Official

Good Day,

Thank you for responding.
One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

AT
Arno T's update11 Jun 2018, 10:14
Reviewer Update
No one got back to me 8 months later. Summer mobile is a disgrace to Mtn.
AT
Arno T's update11 Jun 2018, 10:14
Reviewer Update
No one got back to me 8 months later. Summer mobile is a disgrace to Mtn.
Digicall
Digicall's reply11 Jun 2018, 12:01
Official

Good Day,

We would like to apologise for any inconvenience caused due to the Internal process that caused the delayed in having your query resolved. As per our telephonic conversation we will call in you on Friday to provide you with positive feedback.

Regards,
Customer Service @ Summer Mobile
***