Pathetic service from insurance at Nedbank

I have put in this claim in Dec and this is what they needed me to do:*** Client: HABIG G AND K OrderNo: 402617Good day, please note we are still awaiting your quote and damage report- Provided by your contractor and should Incl. a cause of damage, in order to finalize your insurance claim, please send through to Email: *** or Fax: ***, Tel: ***, Thank you, Chantal, Digicall Solutions. I sent through the docs but dont get any response.I am unable to cook(only use the microwave and a 2 plate camping stove)So it is very frustrating,and they dont get back to me.I would love to know how long its still going to take to finalize this claim