LD
Louise D
1 reviews | Active since Jul 2015
02 Mar 2016, 10:48
Pathetic service
This is not the first time that a double debit order goes off from my account. In January 2016 I have send my bank statements as proof that I did pay my cellphone contract every month. The end of February 2016 the same happens again a double debit order. Nobody even phones you to ask if you are in arrears or did something happened that you didn't pay. Nobody even answers my emails. My account is up to date. With no communication from Ismart I don't even know when will my money be paid back. <br> I will never have a cellphone contract with them again. This is the service that you get. ABSOLUTELY PATHETIC.
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Digicall's replyOfficial
02 Mar 2016, 13:35Hello Louisevndk,
Thank you for your patience while we investigated your complaint.
As discussed with you, we encountered a system error that led to your account being debited twice in February. We've agreed on an acceptable solution for you and to resolve the matter we will refund the additional installment amount that was debited.
We apologise for the inconvenience this has caused you and thank you for the opportunity to rectify the error.
Regards,
Meagan
iSmart Team
Thank you for your patience while we investigated your complaint.
As discussed with you, we encountered a system error that led to your account being debited twice in February. We've agreed on an acceptable solution for you and to resolve the matter we will refund the additional installment amount that was debited.
We apologise for the inconvenience this has caused you and thank you for the opportunity to rectify the error.
Regards,
Meagan
iSmart Team
Digicall's reply02 Mar 2016, 13:35
Official
Hello Louisevndk,
Thank you for your patience while we investigated your complaint.
As discussed with you, we encountered a system error that led to your account being debited twice in February. We've agreed on an acceptable solution for you and to resolve the matter we will refund the additional installment amount that was debited.
We apologise for the inconvenience this has caused you and thank you for the opportunity to rectify the error.
Regards,
Meagan
iSmart Team
Thank you for your patience while we investigated your complaint.
As discussed with you, we encountered a system error that led to your account being debited twice in February. We've agreed on an acceptable solution for you and to resolve the matter we will refund the additional installment amount that was debited.
We apologise for the inconvenience this has caused you and thank you for the opportunity to rectify the error.
Regards,
Meagan
iSmart Team