Pathetic Phone Etiquette and rude contact centre employees

<p>So over a month ago my MTN contract was telephonically upgraded through this cesspit of a company. I have been waiting for my documents for over 3 weeks. I have phoned the contact centre on ********** as per the SMS I received. I think I've made 4 calls a week, each time waiting up to 40 minutes before being dropped from the call centre queue.</p> <p>Today, on attempt number 3 I finally get through to some woman who sounds like she'd rather be somewhere else and I was advised that who ever sent me the SMS is, and I quote "high on something" - is this how to talk to a client?</p> <p>Then I was told that delivery could take up to a day and I must take a day off work and wait for the documents - Excuse me? I must take a day off work? I told them to have the documents delivered to my office, had this rude, disinterested person bothered to get my information she would've known this to be the case.</p> <p>Then I am told to phone the courier company - I ask who that is and I am told she doesn't know - so how am I supposed to know? I have 2 sms's telling me to call the contact centre and quote the reference number to arrange my deliver - again, still no where close to getting this resolved.</p> <p>I will hang up on these people the next time I am due for upgrade, and I am going to blast this experience on ever social media platform available to discourage people from using this place.</p>