Hellopeter
Share Your Experience
AB
Aneesa B

1 reviews | Active since Mar 2019

04 Mar 2020, 13:49

Pathetic Customer Service and Management

I have been trying to resolve an issue with ISmart and once again their customer service is pathetic. How do you change someone over to prepaid in February 2020 when the contract only ends in June 2020? Another thing changing the number to prepaid would mean I can actually use the sim but the sim does not even register. After numerous phonecalls, nothing has been resolved. I sent the supervisor, Abubakr, an email on Monday morning at 10:15 and to date I have had absolutely no feedback at all - not even an acknowledgement that my email was received and the matter investigated. Which means currently, I am paying for a service that I am not receiving. I will never do business with this company again and will not recommend it to anyone I know.

0
Replies (2)
Digicall
Digicall's reply04 Mar 2020, 18:55
Official
 
Good day  Aneesa,

Please accept our sincerest apologies for this experience and thank you for taking the time to bring this incident to our attention, 

I am currently working on your query and have it resolved as soon as possible,
 
we do appreciate your effort and patience while we resolve it. 

I will provide feedback once done

Kind regards
Ismart 
AB
Aneesa B's update05 Mar 2020, 10:50
Reviewer Update
I got an email from Cyril requesting details to follow up on my query which I respoded to yesterday. This morning I received a call from someone by the name of Jerome who is now telling me that the migration to prepaid is not reversible and I will have to complete forms to get the number activated (on prepaid - which I don't want as I am paying for a contract until June 2020). I informed him that they did not require forms to be completed when they migrated me to prepaid - 5 months before the contract expires - but now they require forms so that I can use the sim? As many of the other reviewers have stated and I fully agree with them... This company is *****ing people. I will definitely not recommend this company to anyone as they have no customer service s****s or etiquette and are just ******** people. Watch as soon as I withhold payment they will probably hound me for payment as this is all they interested in. Just a pity I can't give 0 or minus ratings as I think 0 rating is still too good for this pathetic excuse of a company.