SK
Sylvester K

1 reviews | Active since Sept 2014

29 Feb 2016, 20:03

Pathetic Company

Its more than two weeks ago which I notified your teams (customer service / collections / accounts) regarding my line which you have suspended. The account was incorrectly handed over and still I was promise that the line will be re-instated. You request a manager (Mariaan) to call you but then you get macho agents that feels that they can resolve the issue themselves however they just mess up. Mariaan is never available - forever in meetings. I am not going to pay for a cellphone which is not working. I have reported you to all legal entities. You can keep your cellphone number - I am not paying any money for it. You can cancel the contract - I don't care. Nwabisa - thank you for your kind assistance. A pity there is no one who support you. You are a great consultant and always going an extra mile.

0
Replies (1)
Digicall
Digicall's reply01 Mar 2016, 10:42
Official
Hello Sylvester12,

As discussed telephonically,
I am currently in contact with the network regarding your sim card query and await the outcome. I will continuously reach out to you regarding the progress of your complaint.

Thank you for your patience while we investigating your complaint.

Regards,
Meagan
iSmart Team