Pathetic and Foolish Customer Service

Smart mobile service is pathetic and their employees are very ***********. About R800 was ****** from my personal savings account in May 2019 after a call centre agent accused me of not securing enough money in my FNB account for their December 2018 debit. However, I found out that they debited my FNB account for December 2018 but funny enough ion May 2019, last month of their contract, they debited my FNB account and also took money from my Capitec savings account (about R700). As if that was not enough, again in June 2019 there was another debit enquiry of R99 to the same Capitec savings account. What makes me angry is how the whole situation has been handled by Smart mobile accounts managers. Arrogant with no regard for how their incompetence and inconvenience has affected me. Even now, the money ****** from my personal savings account has not been refunded.