1 reviews | Active since Mar 2013
Notification submitted to Summer Mobile Sat 25 March 2017 - Not interested in new contract
<p>Refer: Telemarketer call to +27 83 *** *922 from Summer Mobile agent +27 97 ********** on Friday 24 March 2017 14h25 to solicit a new contract between consumer and Summer Mobile.<br />I hereby state, on this date of Saturday March 25th 2017, that I am NOT interested in taking out a contract with Summer Mobile as discussed during the phone call.<br />This is in line with the CONSUMER PROTECTION ACT, 2008, published in the Government Gazette,Vol. 526 Cape Town 29 April 2009 No. 32186 Part C, section titled "Consumer's right to cooling-off period after direct marketing", 16(3).<br />Quote:<br />"A consumer may rescind a transaction resulting from any direct marketing without<br />reason or penalty, by notice to the supplier in writing, or another recorded manner and<br />form, within five business days after the later of the date on which<br />(a) the transaction or agreement was concluded;"<br />Un-Quote.<br />This is also in accord with the Government's ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT, 2002, as published in the Government Gazette Vol. 446 Cape Town 2 August 2002 No. 23708.<br />Specifically refer to Chapter VIII CONSUMER PROTECTION, Cooling-off period<br />Quote:<br />44. ( 1 ) A consumer is entitled to cancel without reason and without penalty any<br />transaction and any related credit agreement for the supply-<br />(a) of goods within seven days after the date of the receipt of the goods; or<br />ID) of services within seven days after the date of the conclusion of the agreement.<br />Un-Quote<br />Keeping in mind that no documents have been signed or exchanged yet, please ensure that no changes are made to my profile with MTNSP, everything must be restored as it was before the phone call on 24 March was made.<br />Yours Cordially<br />GeorgeB_WC</p>
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
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Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.
Regards,
Customer Service @ Summer Mobile
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Update 27 March 2017 11h23 - Received phone call from Summer Mobile confirming process has been stopped, thanks!
Update 27 March 2017 11h23 - Received phone call from Summer Mobile confirming process has been stopped, thanks!
