1 reviews | Active since Nov 2017
Not receiving what I am been charged for
I phone them every month since September to advise that I am not receiving my call time and sms which I get debited for every month. They log the query and advise they will get back to me in 24 hours. I have now done this every month since September with no response. I suppose if I stop the debit order I will get a response and they will want there money. Why should I pay for something I am not receiving. The are in breach of the contract. My next step will be to report them to the consumer commission and ensure they are put on social media as a company you should not deal with.
Hi Abigail,
Thank you for your query.
Your query is still being investigated on our side as discussed earlier, and feedback will be provided to you shortly. Apologies for the inconvenience that may have been caused.
Kind Regards,
Sabi
The SmartMobile Representative
Hi Abigail,
Thank you for your query.
Your query is still being investigated on our side as discussed earlier, and feedback will be provided to you shortly. Apologies for the inconvenience that may have been caused.
Kind Regards,
Sabi
The SmartMobile Representative
Hi Abigail,
Thank you again for your time.
Your allocations that were outstanding have successfully been allocated on your line as discussed.
Thank you again for your patience and understanding.
Kind Regards,
Sabi
The SmartMobile Representative
Hi Abigail,
Thank you again for your time.
Your allocations that were outstanding have successfully been allocated on your line as discussed.
Thank you again for your patience and understanding.
Kind Regards,
Sabi
The SmartMobile Representative