JW
Jordan W

1 reviews | Active since Mar 2009

26 Jan 2018, 20:40

No stock oh well send what we have in stock

After ordering a white apple iPhone I received a space grey one. "Sorry we can't change the colour you'll have to cancel your upgrade and re upgrade " this happened at the end of November. I then was required to send the phone back to the head office through an mtn store which I did and received a wo number. We are now entering feb and I still don't have a phone and I'm being charged for it. Firstly if I had known that summer mobile was just a retailer and not " I'm calling from MTN to offer you an upgrade" I would never had signed up with them. And secondly if I knew all the hassel to cancel an upgrade I wouldn't have.

0
Replies (3)
Digicall
Digicall's reply29 Jan 2018, 07:14
Official

Good Day

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Kindly provide us with your contact number or MTN account number in order for us to assist once received one of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

Digicall
Digicall's reply30 Jan 2018, 09:03
Official

Good Morning,

Thank you for responding.
One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

JW
Jordan W's update02 Feb 2018, 18:56
Reviewer Update
Ok so 3 days after calling me saying well call you in the next 10 min I still have no answer. Really this is not on