eF
elsuna F

1 reviews | Active since Mar 2017

02 Apr 2017, 07:50

NO REPLY

<p>MY HUSBAND TOOK OUT A CONTRACT WITH ISMART AFTER THE CALL CENTER PHONED HIM.</p> <p>THEY PHONE WE DID RECEIVE. ITEL 1407. WE EMAILED THEM THE NEXT DAY REGARDING THE PHONE. IT IS A DOWN GRADE OF WHAT WE HAVE CURRENTLY. OUR MONTHLY INSALMENT IS NEARLY R300. THE VALUE PF THE PHONE IS R500. OVER A PERIOD OF 24 MONTHS WE WILL PAY +- R7200 FOR THE PHONE!! I PHONED A COUPLE OF TIMES TO BOTH THE NUMBERS ON THERE WEBSITE BUT THE PHONE IS JUST DEAD, WE DO NOT WANT THE PHONE!!!!!!!!!!!!! WE SENDED THEM 8 EMAILS ALREADY TO CUSTOMER SERVICES AS WELL AS HELP DESK. IF WE DO NOT GET RESPONCE WITHIN THE NEXT 24 HOURS WE WILL BE CANCELING THE DEBIR ORDER, IT IS NOT THAT WE DO NOT WANT TO PAY BUT WE DO WANT ANOTHER PHONE. WE DONT MIND PAYING THAT AMOUNT AND ONLY RECEIVE R55 WORTH OF AIRTIME A MONTH BUR ATLEAST THEN WE ANT AN HAWAUI P9 OR 8 OR A SAMSUNG EDGE 7. IT ID REALLY NOT A GOOD IDEA TO LISTEN TO SOME PERSON RAMBLING ABOUT A PHONE AND YOU CANT UNDERSTAND A WORD. THE LADY THAT PHONED TOLD ME IT IS A I-PHONE. NOW WE RECEIVE THIS PIECE OF ..............</p>

0
Replies (2)
Digicall
Digicall's reply03 Apr 2017, 11:18
Official

Hi Elsuna,

I have tried reaching you today on the number provided without any success.

Kindly note for company security purposes, we will need to speak to your husband regarding the above query as he is the account holder.

Please kindly provide your husband's contact details or ID number and I will contact him back to assist further.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall
Digicall's reply05 Apr 2017, 11:07
Official

Hi Elsuna,

This is to inform you that your husband has been assisted, and query is still under investigation on our side.

Feedback will be provided to him with 2-3 working days.

Kind Regards,

Sabi

Customer Service Representative

Best regards,