No integrity and worst service ever
<p>This *********** company is apparently a subsidiary of MTM. I had a call from them offering me a better deal than what I currently had with an pgrade to a new phone. I all sounded very good but when I read some reviews on the phone they offered deceided against tyhe deal and phoned them the next day to cancel -which is my full right in terms of the consumer protection act's colling off period. They promised they would cancel the deal as soon as the phone they had sent me was received back. In the meantime,I ran out of air time and data and had to purchase -something that I've never had tro do before.</p> <p> </p> <p>I phoned a week later and they promised me they would cancel the deal as the parcel had been received back from the courier. I have just contacted MTM to enquire about an upgrafe on my old contract ,just to find outth ese clowns had never cancelled the deal. In the meantime,my cellphone contract costs had tripled and I am still using my old phone. This after being promised a guaranteed amount of R139 permonth contract,100 free minutes,200 sms and 300mb data</p> <p> </p> <p>Whatever you do ,and whatever brilliant deal they offer ,DO NOT DO BUSINESS WITH THESE CLOWNS. They have no idea how to run a business or client service. They are a bunch of *********** ****** who lie to people</p>
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
As per our discussion earlier today, I have requested MTN to reverse your upgrade as requested.
Our standard turnaround time is as fast as 48 hours, and you can be sure that we regard this matter as urgent.
Customer Service
SUMMER MOBILE
021 - ***
Good Day
Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
As per our discussion earlier today, I have requested MTN to reverse your upgrade as requested.
Our standard turnaround time is as fast as 48 hours, and you can be sure that we regard this matter as urgent.
Customer Service
SUMMER MOBILE
021 - ***
