No feedback or communication after settleing the account.
I had a personal loan Direct Axis and for some reason my account was transfered to Sigma. I have been paying my account through Sigma for 42 months now and my balance is still over R11000.00. I have been receiving phone calls offering a 30% discount if I settle the account and I eventually agreed to pay the discounted amount. The consultant promissed to send me a settlement / Paid -up letter, but that has still not materialised. Whenever I try calling the *** number, all the agents are always busy.
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Digicall's replyOfficial
10 Nov 2021, 09:49Good day Mr.Nhlanhla . Thank you for raising your concerns and we do apologies that you have not received your paid up letter in a timeous manner . One of our teamleaders has prioritized your query and will have your paid up letter sent to shortly . Trust this resolves you complaint . Regards Sigma Connected SA .
Digicall's reply10 Nov 2021, 09:49
Official
Good day Mr.Nhlanhla . Thank you for raising your concerns and we do apologies that you have not received your paid up letter in a timeous manner . One of our teamleaders has prioritized your query and will have your paid up letter sent to shortly . Trust this resolves you complaint . Regards Sigma Connected SA .