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Sbonelesihle D

1 reviews | Active since Apr 2015

02 Oct 2017, 11:42

NO AIRTIME PROVIDED

i HAVE BEEN CALLING ISMART FROM JULY I HAVE NOT BEEN RECIEVING AIR TIME AND THE AGENT ARE RUDE AND DONT CARE I WAS ONCE TOLD NOT TO BE FUSSY ABOUT THE AIRTIME AS IT A BONUS AM PAYING FOR THE PHONE. I HAVE NOT RECIEVED ARE TIME FOR OVER 4 MONTHS AND EVERYTIME I CONTACT THEM AM TOLD A NEW STORY EITHER MARIANA THE CALL CENTRE MANAGER IS NOT AVAILABLE OR ON LEAVE. TODAY I SPOKE TO NEZISWA NTSOBO AS SHE ADVISED ME THAT MARIANA IS ON LEAVE I REQUESTED TO SPEAK TO THE TEAM LEADER . THE TEAM LEADER TOLD HER TO HANDLE THE QUERY AND I COULD HEAR AS SHE DID NOT PUT ME ON HOLD AFTER SHE FAILDED TO ASSIST I REQUEST THE TEAM LEADER AGAIN AND WAS TOLD SHES IN A MEETING.

0
Replies (6)
Digicall
Digicall's reply02 Oct 2017, 14:00
Official

Hi Sbonelesihle,

Thank you again for your time.

Please note the query is being investigated as discussed, and feedback will be provided to you regarding a way forward.

Kind Regards

Sabi

Best regards,

Digicall
Digicall's reply03 Oct 2017, 10:23
Official

Hi Sbonelesihle,

Thank you for your time.

Your outstanding manual allocations will be loaded on your line this week as per our discussion.

Kind Regards

Sabi

Customer Service Representative

Best regards,

Digicall
Digicall's reply03 Oct 2017, 10:23
Official

Hi Sbonelesihle,

Thank you for your time.

Your outstanding manual allocations will be loaded on your line this week as per our discussion.

Kind Regards

Sabi

Customer Service Representative

Best regards,

SD
Sbonelesihle D's update09 Oct 2017, 12:27
Reviewer Update
Hi Sabi, as per our communication last week you advised my airtime will be loaded before the end of the week to day is Monday and i still do not have airtime
Digicall
Digicall's reply10 Oct 2017, 07:19
Official

Hi Sbonelesihle,

I have tried reaching you regarding the above without any success.

Also, please kindly check and respond to my email as I have emailed you regarding the missed call and also your manual allocations.

Kind Regards

Sabi

Customer Service Representative

Best regards,

Digicall
Digicall's reply10 Oct 2017, 12:21
Official

Hi Sbonelesihle,

Thank you again for your time.

Your manual airtime allocation is still to be loaded as discussed, as there was a slight delay for all Oct allocations.

Apologies again for any inconvenience.

Kind Regards

Sabi

Customer Service Representative

Best regards,