KB
Karen B
1 reviews | Active since Sept 2019
22 Oct 2019, 09:30
New Faulty Phone - No Call Back EVER
I am sorry that I have to even give a one star. I have been waiting for over four months now for management to get back to me after I bought a faulty phone from them. This was a new unit out of the box. All I get is we are working on it. To date - NOTHING. Please advise everyone you know NEVER to use this company. Best ******** to date. I have stopped my debit orders and now still waiting for this feedback. I bet this will never be resolved by the looks of all the comments on this site. This has been going on now for over four months, communications via Facebook, emails and messages are ignored
Helpful (0)
Replies (3)0
Replies (3)KB
Karen B's updateReviewer Update
22 Oct 2019, 14:36I am in stunned, shocked with your service, or should I say, “lack thereof”.
The best form of advertising is the word of mouth. Will this is what you will be getting from me and all the friends have I the opportunity to tell.
And will inform everyone I know what an enormous miscalculation it was trying to do business with your company. So it takes so long to get a feedback from your repair centre.
This is appalling. I have been dealing with KAYLA from Smart Mobile for over three months now.
Please forward me your escalation process as I would like this problem resolved.
Your serves is a disgrace.
I have the AXXA, this phone is faulty, and it switches off any time it wants to. It freezers all the time. Dropping calls more than ever and giving me error codes and garbled messengers.
I have never used the sim card, as you are able to view on your side.
I can't use this this phone it’s not working for me, please help soonest
Order number w ***C25538 - 27th June 2019
Serial number ***
Sim card ***.
The best form of advertising is the word of mouth. Will this is what you will be getting from me and all the friends have I the opportunity to tell.
And will inform everyone I know what an enormous miscalculation it was trying to do business with your company. So it takes so long to get a feedback from your repair centre.
This is appalling. I have been dealing with KAYLA from Smart Mobile for over three months now.
Please forward me your escalation process as I would like this problem resolved.
Your serves is a disgrace.
I have the AXXA, this phone is faulty, and it switches off any time it wants to. It freezers all the time. Dropping calls more than ever and giving me error codes and garbled messengers.
I have never used the sim card, as you are able to view on your side.
I can't use this this phone it’s not working for me, please help soonest
Order number w ***C25538 - 27th June 2019
Serial number ***
Sim card ***.
KB
Karen B's update22 Oct 2019, 14:36
Reviewer Update
I am in stunned, shocked with your service, or should I say, “lack thereof”.
The best form of advertising is the word of mouth. Will this is what you will be getting from me and all the friends have I the opportunity to tell.
And will inform everyone I know what an enormous miscalculation it was trying to do business with your company. So it takes so long to get a feedback from your repair centre.
This is appalling. I have been dealing with KAYLA from Smart Mobile for over three months now.
Please forward me your escalation process as I would like this problem resolved.
Your serves is a disgrace.
I have the AXXA, this phone is faulty, and it switches off any time it wants to. It freezers all the time. Dropping calls more than ever and giving me error codes and garbled messengers.
I have never used the sim card, as you are able to view on your side.
I can't use this this phone it’s not working for me, please help soonest
Order number w ***C25538 - 27th June 2019
Serial number ***
Sim card ***.
The best form of advertising is the word of mouth. Will this is what you will be getting from me and all the friends have I the opportunity to tell.
And will inform everyone I know what an enormous miscalculation it was trying to do business with your company. So it takes so long to get a feedback from your repair centre.
This is appalling. I have been dealing with KAYLA from Smart Mobile for over three months now.
Please forward me your escalation process as I would like this problem resolved.
Your serves is a disgrace.
I have the AXXA, this phone is faulty, and it switches off any time it wants to. It freezers all the time. Dropping calls more than ever and giving me error codes and garbled messengers.
I have never used the sim card, as you are able to view on your side.
I can't use this this phone it’s not working for me, please help soonest
Order number w ***C25538 - 27th June 2019
Serial number ***
Sim card ***.
Digicall's replyOfficial
29 Oct 2019, 08:31Good day Karen
Thank you for this feedback, please provide your contact number so that we can assist with your request,
Kind regards
Ismart
Thank you for this feedback, please provide your contact number so that we can assist with your request,
Kind regards
Ismart
Digicall's reply29 Oct 2019, 08:31
Official
Good day Karen
Thank you for this feedback, please provide your contact number so that we can assist with your request,
Kind regards
Ismart
Thank you for this feedback, please provide your contact number so that we can assist with your request,
Kind regards
Ismart
KB
Karen B's updateReviewer Update
11 Nov 2019, 09:50I have rep**** to this mail not three times. Still no feed back from you guys. Dam shocking
KB
Karen B's update11 Nov 2019, 09:50
Reviewer Update
I have rep**** to this mail not three times. Still no feed back from you guys. Dam shocking