JP
Jeremiah P

1 reviews | Active since Oct 2013

07 Nov 2016, 09:42

Networking my Allocated Airtime

<p>I got a call from a Sales person to which I took a Contract to get Airtime and SMS, then my phone arrived to which I then connected to the Network on the 18th of October, but then I was advised that my number will be sent to me, which never happened. I got the 100 sms as allocated BUT no Airtime. After numerous calls to Ismart I was told that they would investigate and come back to me</p> <p> </p> <p>This happened more than 4 times and all the time I have to always call back, then I was told that the Airtime was loaded on the 15th, before I got the phone as it left them on the 14th. Then I asked for the bill or the usage report on the number that I had to sms to my other phone to get.</p> <p> </p> <p>Needless to say after I caled again I was told that theygot confirmation from this person, Network, that the airtime was loaded BUT this Network person cannot give me the usage report, Why ? I do not even know. When I asked for a Superior I was told that they are not around, so who is now in charge - No one. No contact number for this person, </p> <p> </p> <p>I would like to ask this Network person to contact me so I can get the answers that I need BUT it is sure that I would not recommend to anyone to associate themselves with this company. Ismart - they are really smart in ****ing you. We are now nearing another 15th. What is worse is that the Cell-C is disstancing themselves from all this but they are the ones that they work for</p> <p> </p> <p>Jeremiah</p>

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Replies (3)
Digicall
Digicall's reply07 Nov 2016, 10:43
Official

Good day Jeremiah Plaatjie,

As discussed via telecom i will be making contact with our service provider with regards to your claim of not receiving your monthly allocation.

We have previously requested the usage report and received confirmation that our service provider is unable to provide us with the usage report. I have escalated to senior management at our service provider to ask if there is any other way we are able to retrieve the usage report.

I will revert back to you before close of business.

Kind Regards

Marriana Bosch

Customer Service Manager

Best regards,

JP
Jeremiah P's update14 Dec 2016, 07:24
Reviewer Update

From then until now, nothing still

Is this what you call good service ?

JP
Jeremiah P's update02 Feb 2017, 12:21
Reviewer Update

Still nothing, happy new year