Nedbank Insurance - Auto and General - Digicall - very poor service

This is one of the worst experiences we have had so far. Our house was hit by lightning at the end of November 2022 and Nedbank insurance through Auto and General use Digicell as their go to company for assessment and claims. We have had so many issues on both the electrical and minor construction work that was required where they initially kept sending out multiple assessors and contractors with no outcome. When the contractors did manage to come out they had to first then do assessments again, get more approvals and then they would send out unqualified people with wrong parts etc. Long story short its now the middle of January and we are still waiting on the work to be completed.