my cell contract with ismart

<p>Hello peter I bought a huywei phone from ismart the phone got lost .they told me that they gonna block the phone so nobody will be able to use it. My problem is cant I claim for a new phone there was insurance on the phone - they told me I xan but up to now I did not receive any claim forms.now me uusband still pay the monthtly installment I get airtime (they still owe me one months airtime ) but I cat use the newe simcard they send me I contact them several time but no reaction . The card is still not in use -that was alreadyin March and its July now .I gonna stop the payment until they decide to dix my simcard! Thanx for your help I hope you can help me this time aswell</p>