1 reviews | Active since Oct 2016
Mislead contract / Cancellations accepted
<p> In April 2016 I agree to a contract phone . phone was delivered on a Friday - after I activated simcard it was not the service provider I ask for and I arranged with them to cancel - phone was collected the monday - an agreement was reached that my contract will be cancelled without cost R 1400 as per Megan - (reference ********** 3 - I was actually phoned which confirmed that contract is cancelled without cost- reference RE: ********** - Mislead/ Cancellation</p> <p>now after 5 months an amount of R 379 was deducted form my bank with a balance due</p> <p> - I have send now two emails regarding this and request debitorder to be cancelled and my money refunded - no sucess - I even phone the MD of the company and the contact centre - with no success</p>
Good Day Elizabeth,
As discussed with the Customer Services agent, one of the instalments was missed when we initially cancelled the debit order from your account, which led to monies being deducted from your bank account.
We have since reviewed your account for any further active instalments that require cancellation and made the necessary arrnagements for the monies owed to you to be refunded to you.
Please accept our apologies for the inconvenience and worry the deduction of monies from your bank account may have caused.
Regards,
Heidi - Customer Experience.
Good Day Elizabeth,
As discussed with the Customer Services agent, one of the instalments was missed when we initially cancelled the debit order from your account, which led to monies being deducted from your bank account.
We have since reviewed your account for any further active instalments that require cancellation and made the necessary arrnagements for the monies owed to you to be refunded to you.
Please accept our apologies for the inconvenience and worry the deduction of monies from your bank account may have caused.
Regards,
Heidi - Customer Experience.