Laziest service ever!

Possibly the laziest customer services I've ever come across! My car went in for tailgate and rear windscreen repairs. Panel beater did an excellent job with quick turnaround time, only to get held up by Digicall and PG Glass. Even though I contacted them every day to make sure the parts they ordered will not delay the repair, no one took accountability to ensure that parts were ordered in time. After 3 days overdue, and rigorous complains from myself, insurer and the panel beater, they finally managed to source the parts from the manufacturer. Unnecessary delays cause by the lazy and nonchalant approach to something that they are supposed to do everyday. These are the type of service we get from the government entities. It has seeped into the private sector also. No wonder people are emmigrating!